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Customer Reviews.

service

5

No complaints from any aspect

08 January 2019

service

2

My car had finger and hand prints on the outside

08 January 2019

service

4

From arrival to collecting car I was looked after professionally.

05 January 2019

service

5

I was kept fully informed about the car’s condition and needs.

04 January 2019

service

5

Very helpful staff, kept me informed about what they were doing and the outcome of their investigation.

04 January 2019

service

5

The service was it’s usual efficient and friendly

02 January 2019

sales

5

Purchased from a dealer who was not local (Lincoln) but gave excellent service - far better than the local one (Swindon). Delivered to my door without issue.

27 December 2018

service

4

You go in to mini to take care only to be told you need to go to the bmw bit, because mini are having re fit or something like that, its been going on for a while now.

27 December 2018

service

5

Very helpful

26 December 2018

service

5

Staff are always professional and friendly a pleasure to deal with.

24 December 2018

sales

5

Really friendly and supportive staff who kept me up to date throughout the whole process and nothing was too much trouble for them.

22 December 2018

service

5

The staff were brilliant and friendly, the pick up service was very good.

22 December 2018

sales

5

Great people and nothing was too much trouble

21 December 2018

sales

5

Our car was ready soon than we thought and the hand over was informative and simple

21 December 2018

service

3

Found I had to wait on arrival and collection. Was told by the lady I ended up seeing anyway I had to go to the reception desk first. Would like to have collected loan car the night before but was told you don’t do this anymore-apparently you do!

18 December 2018

service

4

Friendly & polite staff & vehicle completed on time.Also coffee is delicious!!

17 December 2018

service

4

After the work had been completed there was a half hour delay before I got the keys back in BMW service dept.

17 December 2018

service

4

I arrived early by mistake, the staff were very helpful and managed to get my service done early

15 December 2018

service

3

I was left waiting quite a while for someone to collect my keys even though I was in a rush.

15 December 2018

service

4

Good comunication, I felt I was looked after

14 December 2018

sales

5

This was the easiest process i have been through

13 December 2018

service

5

Process was smooth and nothing was too much trouble

13 December 2018

service

5

My recall letter said the task would take an hour and Soper required my car all day I took the car in at 8.30 and didn’t get it back until after 6pm the receptionist had gone home and the keys were left on the desk for me

11 December 2018

service

5

completely met my needs, kept me informed and carried our repairs quickly :)

09 December 2018

service

4

I am not completely comvinced that the problem with my exhaust has gone althugh I am told that the exhaust has been replaced

09 December 2018

service

5

All staff were very welcoming and professional in their dealings with me. My car had all servicing undertaken timely.

07 December 2018

service

5

Staff very professional and courteous. Service done to time.

04 December 2018

sales

5

Nigel was fab!

04 December 2018

service

5

Efficient and good value.

03 December 2018

service

5

The job was completed on time as specified and the vehicle came back in show room condition.

03 December 2018

service

5

Polite quick service

30 November 2018

service

5

Personal service and feeling valued as a customer by Sophie Tyrer

30 November 2018

service

3

Although they had my mini all day they failed to wash & vkwannmy car stating the wash dept had to leave early. I was given a voucher but i don’t live locally so very inconvenient in time & fuel to make a return trip. I was disappointed

28 November 2018

sales

3

As mentioned, the wait time was excessive and I felt like I was the one who had to keep chasing for updates. Pick up was disappointing, didn't feel special at all. Didn't get the right cable for my car and no CS follow-up AT ALL!

28 November 2018

service

5

They are brilliant people to deal with

28 November 2018

service

3.5

I usually drop off my vehicle before work, I start at 8am. It is inconvenient that the gate is not open until 8.15am. The past two occasions I have dropped off I have arrived at Mini to be redirected to BMW. It would help to be told beforehand

28 November 2018

service

3

Had to wait a while for appointment (3 weeks)Phone not always answered

27 November 2018

service

5

Great service.

25 November 2018

service

3

True took a long time to get right

25 November 2018

service

5

The car had to be kept in for a week to have a fault rectified. We were given a courtesy car and kept up to date with progress. Car was valeted on collection.

24 November 2018

sales

5

At Sopers in Lincoln I dealt with Richard in sales and Phil on the finance both were excellent.

22 November 2018

sales

5

The salesman and business manager listened and didn't mess us around

22 November 2018

service

5

Chris has always ensured that any work has been completed to the high standard expected by both him and the customer (i.e. us).

21 November 2018

service

2

90 minute wait app took 2 hours no apology.

20 November 2018

service

2

I had to wait 10 days to get ,my mini into the workshop - it needed a bulb, but the dealership did not have one - nor did the part come over night - this arrived some 3 days later then the dealership fitted the part whilst I waited.

20 November 2018

service

4

Not completely satisfied as I asked for my wipers to be checked but weren’t. Also my asked to check my tyre depth on the tread having already checked myself and seeing there was only 2mm left on all 4 and the technician said there was 4/5mm!!???

15 November 2018

service

5

The service team kniw what they are doing so most things run smoothly

15 November 2018

service

5

Excellent service

14 November 2018

service

1

In addition to above comments, the car wasn’t properly cleaned. Our service pack had expired and they wouldn’t let us extend (although when we got car was told would be ok) and they called me in for wrong service

14 November 2018

service

3.5

Service reception is now within BMW main showroom and resulted in us waiting both when dropping the mini off and collecting it. Not slick!