Good customer and technical service
Good customer and technical service
Professional to a tee
There was a slight delay when I brought my car in at the allotted time and the offer of a coffee would have been nice.However the staff were polite and friendly once they were free.
The service was first class. Staff very friendly and helpful. Reason for the drop in star was that the car was checked over for lots of different points apart from the tyre pressure. The next time I went out in the car the warning light came on.
helpful staff, no waiting and the work was done to a high standard.
Only constructive feedback is car was washed but not vacuumed (not sure if it should be) I turned up on time I thought the pit stop was 90mins but had to chase up after 90min had passed to be told all ready just getting washed (this might be why no v
They ticked all my boxes. However I am dissatisfied with the Mini handbook compared with past editions re interface information. This is not the dealers fault.
provided courtesy car whilst my car had software update
they are great to do business with
Everyone was friendly and helpful; nothing was too much trouble.
The staff at Soper are first rate. They are just so helpful and efficient. I have 100% confidence in their abilities and I am just so impressed with the total experience they provide. The video showing my mini being serviced was a lovely touch.
Polite helpful service
Fantastic service by the staff there, particularly in assisting with the model choice and option. Nigel Emberton went above and beyond throughout the whole selection and buying process. Phil Cole clearly explained all the financial side.
You solved my windscreen wiper problem,that I had changed wipers four times this year,but had been unable to remove squeezing.
Only reason I wasn't completely satisfied was because on the drive home a fault signal showed on the dash indicating the key fob battery needed changing. This was a shame as I then had to travel back the following day, approx 20 miles to get it fixed
Very helpful sales assistant
I enjoyed the whole experience. I had a great rapport with Nigel, who appeared to be very genuine.I got all the information I needed. The bonus is that I really like my new car!
efficient and professional service
Everyone was so helpful.
Sales man a bit nervous and kept forgetting things we had told him but over all a good attentive sales man.
Everything was discussed with me, I was given explanations about why a course of action was needed prior to the work being undertaken. I was given a time scale as to how long the work would take, along with an explanation of the cost involved.
Timely; new Countryman as the courtesy car.
The staff could not have been more helpful.
Commumication was excellent and delivery was very quick
As above - very well looked after and efficient service
After a rocky start the service improved. The service staff I dealt with was very helpful.
seamless from start to finish
Friendly, welcoming and informative with no pushy sales patter. Made buying enjoyable!
There remains an issue and the arrangements to resolve this are more than satisfactory
Tom and Phil ensured everything was fully explained about the car and the finance. Follow up call after collection to check everything was ok. A great example of excellent customer service
Would have been completely satisfied had their been more than 20 miles worth of fuel in the tank when I collected the car!
My requirements were professionally handled and I was left 100% satisfied
I had no issues with the service but had some problems with the TLC XL package. Jason Child sorted this out very efficiently for me. I felt a valued customer. All the staff at the centre were very courteous.
Following some really poor customer service from BMW Marshall in Grimsby, I decided to switch my mini to Sober Lincoln based on my first hand experience when servicing my other BMW. The whole team are engaged working as Oneteam to add extra value.
It would have been nice to get arrival date a bit sooner
Very efficient on arrival, offered me a room to use whilst I waited and cups of tea. Kept me updated on progress through out.
Good comms, good service, job done in good time, nice and clean
He did not fully resolve the fault on my car
Quick efficient service
Very satisfied, on time and very helpful
Again it is down to the staff and their attitude to customers.
Very thing done that was required
Fab customer service in centre. Good communication throughout.