Everything done on time, in spite of short term unexpected staff illnesses. All completed efficiently and at quoted prices.
As above. Also made too feel very welcome.
Once again a good service from the mini side. The soper bmw side could learn a few things from them but thats another story
Nothing to complain about.Fully satisfied
Took over a week to fix my car which could have taken 2 days.
Never had a problem or felt that I have not received good service
Everything was dealt with in a professional way and suited all my needs.
The service people were excellent there
Easy, friendly, professional service from the minute we walked through the door to when we picked our new car up.
Quick and easy to deal with
All expectations were met in all areas
Very let down, vehicle was late and didnt receive agreed extras
Car clean and check over with skill
The car didn't have any diesel in when we went to Collect, although some was put in. There was no mats in the rear had to return to collect them. The tyre pressure alert came up driving the car home ended up having to take it to a local garage
The job was completed within the given time scale and I was sent a Video and text and phone call to keep me informed.
They gave me a great deal
Very helpful indeed everything went according to plan,much better than Sytner
ran to time. everything explained clearly.
proffessional from start to finish
In the main efficient and helpful. Not sure about the video sent to me from the workshop. Not sure of the point of that!
Car was ready on time and washed as welll
Very sound and fair service at all times.
As ever, they are amazing, you're recognised as a customer and treated well throughout. I have been a very happy customer for 12 years now which is a pretty amazing achievement
Happy with the service received
The noise problem although explained very thoroughly, was not resolved. A model issue.
rear washer which was one of the problems that needed sorting still needed to be adjusted when we picked up the vehicle. It was sorted but should have been done properly before we arrived.
The whole process was hassle free, Zoe was excellent throughout
Never completely satisfied because I always get follow up the call regarding advisories. A little less keen to get me to part with money would be appreciated.
The whole experience as usual was an absolute pleasure from Start to Finish. Zoe Baumber at Soper MINI of Lincoln is a delight to deal with and always ensures that we are well looked after; She takes the time to find out what were really looking for
I explained that the fault only happened on a few occasions yet you told me there wasnt a fault. My car is an expensive, top of the Mini range, I should be able to trust that when I leave it parked it will remain locked.
Everything explained and carried out without any problems
Professional, helpful service.
Nigel was extremely friendly and seemed genuinely interested helping me find the right car.
Everyone did their best to get me on the road again, but very pricey
all good service but didn't wash the wheels
I felt Sopers knew exactly what they were doing unlike mini finance
The staff were lovely, however the service and MOT took far longer than expected. I dropped the car off at 10am and returned to the garage at 3pm and still had to wait a few hours before the car was ready. Its a good job I brought my book!
Excellent dealer - very accommodating, patient and stress free
The staff were very friendly and helpful and not pushy .
Been a customer for 6 years through Motability and am just in the process of starting a new lease.
A smooth process that delivered an agreed product to agreed timescales.
Poor communication and job not carried out on first visit, which had to be re-booked.
Efficiency and quickness
First class service and customer experience
It was so straight forward and sorted in a week with no delays
Booking in, phone calls to inform of collection time. Works done. All without issue.
STAFF PROFESSIONAL. CHOSE DATE AND TIME TO SUIT MYSELF.CAR READY ON TIME SPECIFIED.